It had a great experience with the company in East London.

I'm not entirety sure how these people make any money.
1. I called to book rooms for 4 people for 3 weeks. Left contact details, emailed them, no response....
2. I called today to reserve a room for 3 nights, left a number, was told I'd be called back in half an hour...this was nearly 2 hours ago. Do these people rent property or do they just man a phone to wind the public up?

A great company. They rent rooms for short term in East London. I recommend it to everyone.
The rooms are very good for the price that they are offered. They are clean and organised. Also good location.
Very friendly staff was always very helpful and helped me with whatever I needed. I had no problem during my vacation. They met all my expectations.

Terrible experience with this agency . To start with they gave me the wrong amount of my deposit, Upon that they wouldnt answer calls and respond to emails. Very unprofessional staff , they don't know how to manage things .Their houses are very unclean, (I have seen couple of them ) there were rats in the house and they wouldnt do anything about it for months. They charge you for cleaning fees but the cleaner never shows up , even when cleaner comes , they wouldnt really clean anything!!! A big suggestion to everyone - their rooms are not worth staying, I had a terrible time dealing with them.1

Terrible experience with this agency . To start with they gave me the wrong amount of my deposit, Upon that they wouldnt answer calls and respond to emails. Very unprofessional staff , they don't know how to manage things .Their houses are very unclean, (I have seen couple of them ) there were rats in the house and they wouldnt do anything about it for months. They charge you for cleaning fees but the cleaner never shows up , even when cleaner comes , they wouldnt really clean anything!!! A big suggestion to everyone - their rooms are not worth staying, I had a terrible time dealing with them.1

Very nice and professional service. Rooms clean and at a good price.

Lovely place and a very professional and helpful staff

Very professional and helpful staff, great acomodation compare to price. Recomended!Like

The rooms are very good for the price, they are clean and organised as well. Also good location.
Very friendly staff was always helpful and helped me with whatever I needed.
I have a good experience with them.

I can highly recommend Express BNB ,  they are very professional, reliable and super polite,  offering an extremely flexible service to suit my guests.  Express BNB have made the whole process stress free and I wished I had found them sooner

Expressbnb and its sister company corporateproperty finder are totally fraud companies. Their promoters, Karen and Craig are fraud too. Please do not get into any business with them. I have invested in their properties and now stuck. They are not even responding back or ready to talk anything. Stay away from them and their properties. They have advertised these properties on Booking.com and Airbnb. I am getting touch with them to remove their listings as well.

Really pleased with the service we receive from this company.  Very hands on service and have helped us out of tight spots and situations with our Airbnb and Trip Advisor guests many times.  Our boiler broke last week and they rushed around with a couple of electric fires to ensure our guests could keep warm.  And another time, a group of our guests managed to snap the main lock key in the door.  They weren't even managing our property at this stage, but still went out to help our guests at 1am in the morning.

1. I have filed a complaint to the Police as an owner and resident in Wimbledon against  Aurelien Miel  who is director and co founder of Expressbnb with Karen who are hosts of a flat in my building following a serious incident after being threatened by him with Grievous Bodily Harm to cause me physical injury following complaints I made about the company.  I was also subjected to homophobic insults and personal attacks and this matter is being handled by the police. It is shocking and disgraceful behaviour by a company which gives itself such high ratings.
2. In my honest opinion based on personal experience I have found  Expressbnb to be unprofessional when dealing with complaints  and found the agents to be rude and who seem to always ignore complaints from residents, ranging from airbnb guests engaging in Anti Social behaviour and noise. I have no confidence and am very dissatisfied

My experience with this firm was just unbelievable. A guest was advised to leave a bad review after Expressbnb messed up the booking. One guest turned up to find the place hadn't been cleaned at all. The keys started being left in key box outside however I wasn't actually told any of this until a guest informed me. I was then told "this works better for both of us"!

When I finished up with them they told me they wanted to collect their linen. I said that was no problem but to give me an itemised list so they could be given back their linen and not mine or my new firms. They were specifically told not to enter my house or the development it was in. They managed to enter my property by deception and remove items without notice or have another person present.

Really great apartment, exactly as described. Communication with Karen was easy and straightforward. She is a great host. The apartment could not have been nicer - clean, warm and with all the conveniences you would expect - dishwasher, washer/drier, widescreen tv with cable channels. There is even an onsite gym! I cannot recommend this property enough and the great service received from Karen and her team.

AVOID!! I stayed in one of Expressbnb's apartments in Salford Quays (Manchester) in December. On arrival, Aurelien showed us around the apartment and all five of us heard him saying that previous guests had damaged the blinds in the lounge so we should not use them. I was then charged £120 on my credit card for damage to the blinds! Calls, emails and text messages were initially answered but as soon as I pointed out what Aurelien had told us, all communication stopped. Shockingly unprofessional! We booked through booking dot com, and interestingly Expressbnb are no longer taking bookings through booking dot com, but I see they are on other platforms e.g. ebookers.

The apartment and location were great, so it's a real shame the experience has been tainted by a false accusation and the time I am now having to spend trying to recover the money they have taken.

Brilliant, great service, thank you for all your help.  We continue to receive great feedback from our guests for your services.

Very bad service deposit was not refunded and also when i was on place flat was in bad condition.

In general everything was ok. However, the place was so cold, we freezing even turning on the heaters. Also that is not acceptable that the guest have to go to search the keys at different location where the apartment is.

What a horrible experience we have had and are still having!!!! Our apartment had a broken water heater. After 2 days to trying to get someone to come and fix it and money and time spent on phone calls (which were not returned) finally we gained access to another apartment for 1 night so we can shower. We are now standing in front of apartment number 4 for 1 hour, as they did not bring the key nor bother to call. So, in 7 days we will have spent time in 4 apartments (with no hot water, no working washing machine, poor Wi-Fi access, no working TV), stood in the rain and wasted vacation time on moving around London and waiting for help. I had to place over 40 phone calls and spent money on transport. I have rented apartments in London in other cities, but this kind of unprofessional behavior and so many issues supersede imaginable.

It’s a great property!
I wouldn’t give it a 5 stars only because theres no cellular service and wifi is very bad

Everything was perfect with the CIty Relay staff. The apt was almost perfect. The owner of the plat needs to get a new sofa as someone had stained it pretty bad and there needs to be a few more cooking amenities, eg pasta strainer, coffee cups, and salt and pepper. Other than that the flat was great. Useful Share

Arrived at what was a very busy time & there was some confusion over my form of payment. I had checked in advance and was assured that I could use an American Express card but when I got there they didn't want to take it. After that was settled we made our way to the apartment. The apartment was ok - large enough - but it was obvious that there had been smokers in there as the odor was noticeable. The rooms were clean but the carpet in the living area needed a good cleaning. Dishes and utensils were provided and wi-fi worked fine. The unit was supposed to have a washer and a dryer according to the listing but it did not have a dryer. We would use City Relay again but would ask more specific questions in advance. Useful Share

Quick and efficient service

Was very clean appearance, but 1 of the double bedrooms had a fault with the flooring a ditch, we realised when 1 of my grandchildren under 5 got a fright when wallking over that section, we gathered bylooking out the window that the bedroom is on top of a building site.
Disappointed that I was not informed before staying so can decide on the safety for the children . Overall when fixtures completed i guess will be a great retreat.

We found the flat noisy from the street traffic. There were definitely deficiencies in the accommodations and supplies provided: 1 hand towel for four of us, no toaster, only one bedside table in the double room, no closet in the master, and no recycling.
Also the information you shared recommended “nearby” pubs and restaurants were not in the neighborhood. Improvement in the description of the flat in the listing and all guest feedback.

They lost the keys of my postbox, they didn’t send me the utilities, takes ages to come back with decent replies and on top of everything they double booked my place and sent away an important client I had without even consulting me or offering him for a refund. THEY ARE UNPROFESSIONAL AND ABSOLUTELY INCOMPETENT

The worst property management I’ve ever had – rude, inflexible, useless, never owned a mistake, left my flat in horrendous condition – be aware!

My flat was returned in a horrendous condition. Not recommended at all

Unfortunately, I do not recommend Veronica's business, Hello Guest.  What they were great at:  
1) quick and good responsive communication with guests
2) they meet and greet all guests and show them around property which is better than keybox.
3) decent host communication, but this fell down later 4) clean and neat white towels and linens;  
4) getting good reviews from guests.  I got 2 5 star reviews out of 4 guests in total.  
What went wrong:
1) Hello Guest did not pay me the money owed according to the airbnb payout without a fight, I turned over my airbnb account to them to manage, and even the payout from airbnb went directly into helloguests account.  As a result, they did not pay me the agreed amount, there were  2 weeks of arguing, during this time they refused to pick up the phone, Veronica says it's their accountants responsibility, and he claims ignorance.  I finally got an additional payout from them, but they are not transparent or totally honest.  
2) They appear to be 'skimming income' in other ways.  They charged £90 for a deep clean on an already clean flat of 500 square feet; and they charged £20 for 'items needed' without receipts, even though they promise in the contract to supply receipts, they refuse, and there was nothing purchased, except for some toilet paper.   3) Things were stolen from my flat, including my kettle, miele vacuum bags, new waitrose sponges, none of these things were big ticket items, but someone is stealing, and the cleaner doesn't check inventory.
4) They don't vet guests.  I asked only to receive guests with good reviews.  They took on a guest with a clearly terrible review.  That guest broke all house rules, smoked in my flat with her boyfriend, they locked themselves out of the house, disturbed my neighbour who complained, and left damaged furniture.  When asked, Veronica said they don't vet, they accept everyone.  Unapologetic. Not caring to improve her service.

If you choose HelloGuest, here is my advice:
-don't put the bank account in their name, keep your own linked to airbnb so you are in control of all income and have them invoice you.
-keep an inventory list of key items and require the cleaner to check after each guest, and report when something is missing.
-Vet your own guests, because they won't do it
- understand that they are looking out only for the guests and not the hosts, so look after your property as much as you can.
Please note, I have given this feedback directly to Helloguest, and they were clearly not interested to change anything at the time.

I have now been working with Helloguest for 2 years and it has been a pleasure. Emily and Veronica are extremely professional and always available to help. Would recommend to any owner to work with them. Very professional and efficient service.

Do not engage Helloguest to manage your property!

They make bold claims when you meet them and on their website about how well they will look after your property and only employ professional, ex hotel, cleaners however standards are very poor and they let any damage to your property go unreported between guests.

Each time I returned to my property it was dirty (urine on the toilet, filthy oven, stains on carpet, pubes in the bathroom etc etc) and so they had to send out ‘emergency’ cleaners. I met several of the cleaners and they are not professional in any way, it seemed to me that they were just people willing to work for minimum wages. They don’t care about the property at all and the main aim is to get in and out as soon as possible.

I am faced with significant damage that I will have to pay to put right - ruined furniture, burnt wooden worktops, gouges taken out of plaster to name a few. Helloguest simply say that they are not responsible for damage and their T&Cs state this.

Once I’d lost all confidence in their ability to look after my property I cancelled their services. Now they are coming after me for cancellation charges for bookings in the future - moneygrabbing!

I urge you not use Helloguest.

As property owners, we were not very happy. It's a great idea in principles, but we were given a completely inaccurate estimate of how much our property would be occupied for, and the booking system and some policies tend to penalize owners, especially if abroad. We will have to pay to fix our own washing machine, damaged by a guest, and the final cleaning was poor. So just think about what works for you.

Fantastic communicators from start to finish. In terms of the stay, the thing that really stood out is Veeve's eye for detail. Highly recommend.

We stayed in a lovely Notting Hill home managed by Veeve and although the property was great the management RUINED the experience for us. We were traveling with 2 adults and 5 kids and schedule a late checkout to allow ourselves a little more time. The cleaning crew showed up hours early and not only got in the way but were very rude and hostile.

Additionally, my daughter tried to make tea in the kettle provided. Unfortunately it was an electric induction kettle and she’s used to a stovetop version. Obviously that didn’t turn out well. I cleaned up the stove - spotlessly - and we left the kettle prominently displayed fully expecting to pay for a comparable replacement. Evidently they saw this as an opportunity to replace their 20 yo electric kettle with a top of the line stainless. At least that’s all I. Am decipher from their handwritten, 80 pound, receipt.

Loads of other properties available in London. I’d choose one with a decent management company.

We rented a lovely apartment near Kew Gardens in May. It was clean, beautifully furnished and in great spot near the shops and the river etc.

Our poor experience was with the meet and greet service. We could only estimate our time of arrival as a couple of us were flying in from Australia. As it was, we arrived an hour earlier and the meet and greeter could only come 10 minutes earlier than the arranged time. But she didn't come 10 minutes earlier but 1/2 hour later. We were all tired and fed up having been hanging around for an hour and 20 minutes. My husband was worried about where to park the car as he could get a fine and we didn't have the code to access the parking underneath the apartment block. The meet and greeter knew nothing about the arrangements for parking or how things worked in the flat, and appeared to want to go as soon as possible. We read and gleamed all the information from a folder in the flat. A bit annoying that we didn't know the hot water was off until we went for a shower later. Incidentally, for 4 adults you needed the water to be on urgent not 'off peak'.
A key safe or leaving the keys with the concierge would have suited us better. Also having details of where to park and the access code beforehand would have helped.

Don’t be fooled by their emails and pretty website.....
Totally misrepresented the apartment - it had no security, was damp, dark and filthy. We elected not to stay and highlighted the pre existing damage to Veeve. However we were told they would charge us the full booking. A week goes past with no call to see how and what went wrong. Then a week later we get an email stating that we will be charged damages cost to the apartment..... despite us not staying there!

No customer service despite my calls. Do your self a favour and book else where so you don’t ruin your holiday. Luckily we were able to stay at The Mayfair Hotel who looked after us!

I would avoid this rental service if you can. With so many other options out there ( AirB&B, Plum Guide or One Fine Stay ) - Veeve needs to learn a few things when it comes to customer service, consumer friendly policies and channel management. From over bearing policies and contracts to heafty security deposits - it’s the least positive experience I’ve had trying to book a residence for a holiday. Their practice of shadow charging on cards isn’t best practice these days ( banks see it as fraud ) and they can’t even get your check in time accurate. It’s a big mess. Time for a new COO and leadership team..

I'm writing this review as a Host, not as a guest.
They will all good to get me paid and sign up, but after I did that, I couldn't believe it took them 3 days to reply!!!
Nobody answer the phone, always busy, after leaving about 5 messages, they call back after 3 days!
Makes me wonder if all the 5 stars are fake...
And if your host, think twice before joining them, what a joke!!.

In my case, the service of Pass the Keys was not as good as I would like. For instance, I had doubts about how to identify the main street door of the flat we'd rented, as the building has diferent apartaments, and I ask then, but the answers were bot satisfactory, and after all I had to figure it out by my own way searching in Google Maps (street view).

Highly recommend! Anya and team are super responsive and attentive. They have been doing a great job at keeping our flat rented and in good shape. Very easy to deal to deal with, responsive and always helpful. Would definitely use them again!

Disappointing, unprofessional and lacking responsibility for their mistakes.

I’ve now put my property back on long term market.

Avoid this company.

Flat was clean and well maintained! They checked to make sure I arrived okay on the first day and that everything was as expected. Flat had thoughtful touches such as hangers and soaps. Overall was a pleasant experience and would recommend. Useful Share

Fantastic service efficient and excellent value. Staff always polite prompt and reliable .

In my case, the service of Pass the Keys was not as good as I would like. For instance, I had doubts about how to identify the main street door of the flat we'd rented, as the building has diferent apartaments, and I ask then, but the answers were bot satisfactory, and after all I had to figure it out by my own way searching in Google Maps (street view).

Lost revenue, uncleaned flats, poor communication and never the same person to speak to.

Update: PassTheKeys reached out and were now very reasonable with their efforts to make amends, hopefully the company is now on turning around for the better!

In the beginning they were excellent but last two months just ghastly. Problems with their tech so guest enquiries unanswered, list income. They emailed all clients to say resolved now but problems persist. Sadly think expansion and tech issues caused major change in service levels.

My appartment in Paris was rented through Hostmaker to several short term guests for a total of three months last summer, while I was away myself. I was first very glad as I didn’t have to take care of anything, and the people at Hostmaker seemed to be very nice. But when I came back home, I have to say that it was a bit of a trauma: a lot of things in the appartment had been broken or severely damaged and it will cost a couple of thousand euros to fix everything properly. I thought that Airbnb’s insurance, or the guests’ deposit, would cover the costs. As a matter of fact, before signing the contract with Hostmaker, I had insisted on the fact that I was afraid of the damages that could be done by guests, and they had “guaranteed” there would be no problem since the cleaning ladies would check every time. But that was never done, nobody at Hostmaker checked the appartment from one guest to the next, and they did not know who did all the damages. So there was no way to get a dime from the insurance to fix anything, and I was left with all the degradations to deal with and pay for. I was very upset about it, and even more so since Hostmaker didn’t want to deal with any issue and they just answered in a very rude and agressive way that I should be glad I still made some money. In a few words, Hostmaker might be OK if you want to rent out a place that you don’t care about, but NOT if it is your own apartment !!

The place we stayed in Rome was grossly misrepresented. Most of the amenities listed were not there. Apartment and hallways were dirty and walls in apartment were scuffed and dirty. Contacted manager with no response

I am a client of Hostmaker in Paris. So this review might not apply to Hostmaker in other cities such as London. Hostmaker team is trustworthy. The online part of the business is excellent (listing, bookings, occupancy, revenues). The offline part of the business (cleaning, fixing little problems, assisting guests during stay) needs definitely some improvement. The total fees are approximately 25- 27% of revenues including housekeeping (Most of the upside of short term stay compared to long term will go into these fees). At this level of fees host would expect service and operation to be flawless. For now, It is not the case

Surprising that others were so positive about this company. I found them to be unresponsive – would take days to hear back, for example. Also not at all customer-oriented and verging on rude. I would not recommend or trust them at all.

Was quite disappointed with the level of service in my attempt to list my property with them. I accept I was not the easiest customer to deal with however as a company that is built based on customer service, I was really quite unimpressed. I lost count of the occasions where I needed to chase up for replies, each time an apology for the delay and that this was due to being busy/large number of bookings. This left me with a bad taste, if they are too busy to reply to me as I attempt to list, is this how they will treat my guests? Should I, or could I have trust and confidence in them In the end, there were way too many instances where they failed to respond in a timely and coherent manner that I cut my losses and never ended up using their service

No answer on the phone when you need them.

If you want to a pay an extremely high fee for this company to not greet your guests, arrange bad cleaners who barely clean and then lose your keys then this is the company for you, add to that the fact that none of the guests can possibly get hold of them during their stay even when they ring the airsorted urgent line and email them! Their extortionate fees are absolutely ridiculous for the minimal service they provide and I have had to intervene many times as they don’t resolve guest complaints! My advice would be find a different company unless you want bad reviews and incredibly incompetent and unhelpful staff.

I decided to give my flats to air sorted and that was the worst thing i could ever do. horrible experience. they even lost my keys! my guests could not get into the flat as the key they put in the lockbox was wrong! nobody helped my guests and so i had to refund them! They also charged me for linen that never arrived i have lost all my income with them. i was out of the country so you can imagine my disappointment!

Despite staff being friendly and trying to help, the business structure and account set-up has caused consistent obstacles and headaches. Confusions around account email address, access, and operations has left me without access to my own account. I ‘off-boarded’ from their service and, whilst they hold, or at least ‘held’, my login details they cannot be supplied to me because they don’t keep their sim card records for the verification mobile. In summary, whilst I see the advantage outsourcing hosting services, my personal experience of AirSorted has cost many hours of frustration and not resulted in a single booking. And I cannot access my account. Shame!

If you get a bad account manager this service is awful! This has cost me so much money on charges which are mistakes and issues are never resolved – customer service is terrible!! … better off doing it your self.

ABSOLUTELY AWFUL EXPERIENCE – I used this company for three months when I had hoped they would manage my Airbnb bookings. In that time I had to complain over 10 times for mistakes they had made and spent most of my time down to the property trying to sort it all out. These included poor quality cleaning (leaving the previous guest’s sanitary towels in the drawer); getting charge an uber cost to send the wrong keys over; replying to enquiries too late (losing a booking because of it), or not replying correctly to what they ask. The biggest complaint was repeatedly taking money from my account – I had three cleaning charges for the same booking; they charged me for a fraudulent booking and also a heavy charge for linen that never arrived. The company outsource their linen service and cleaning service and as a result more mistakes are made through miscommunication. Also don’t believe their predicted 70 – 90% occupancy rate either. We live in Zone 2 right by the underground and we struggled to get it filled – bringing the occupancy rate to around 50%. In short Airsorted is mismanaged there is much miscommunication within their structure. If you consider doing Airbnb and are looking for a management service, read all the reviews about this company as they are enough to give you an overall picture as to how they operate!